Cloud-connected journey analytics
Friction Signal Mapping
Connect drop-off and error signals across apps so journey conversations reference the same friction story as your product telemetry.
HK$32,600 · 10 business days
Product reads funnel charts; support reads tickets; engineering reads traces. Friction Signal Mapping builds the bridge: which journey steps map to which error and latency signals, and where the three stories diverge.
We walk one recent journey window with your exports and logs side by side, mark unmatched drop-offs, and propose the few signals that must exist before the next release.
You receive a mapping document, unmatched-friction notes, and a practical order of fixes—instrumentation first, chart cosmetics later.
Typically included
- Journey-to-signal mapping document
- Unmatched friction inventory
- Prioritised fix order
- Handoff walkthrough session